• A signed agreement and required deposit must be received before any work begins.

• No work will start unless the required deposit has been paid.

• Consultation fees are non-refundable and final.

• Quotes are valid for 7 days unless otherwise stated.

• All payments are non-refundable once work has begun.

• 25% of the quoted deposit is non-refundable under all circumstances.

• Completion timelines are based on current workload and client responsiveness.

• Garments must be collected within 14 days of completion unless otherwise arranged.

(Formal, Bridal, Cocktail, Accessories)

Deposits & Payments

• A 75% deposit is required to secure your booking.

• No work will begin until the 75% deposit is received.

• The remaining balance is due before final delivery or collection.

Design & Changes

• Once materials are purchased and fabric has been cut, no cancellations or major design changes are permitted.

• Any changes after fabric has been cut must be minimal and related only to fit adjustments.

• Design approvals are final once confirmed by the client.

Materials

• If the client supplies fabric, Courtné Pinder Couturier is not responsible for fabric flaws, shortages, or performance issues.

• Additional materials requested after approval will incur additional charges.

Deposits & Payments

• A 50% deposit is required before alterations begin.

• No work will start without the 50% deposit.

• Final balance is due at or before collection.

Fittings & Adjustments

• Clients must attend scheduled fittings on time.

• Additional fittings outside of the agreed scope may incur extra fees.

• Alteration pricing may increase if the scope of work changes after the first fitting.

Responsibility

• Courtné Pinder Couturier is not responsible for damage caused by prior alterations or garment construction defects.

• Full payment is required before preservation begins.

• Preservation timelines vary based on gown condition.

• The company is not responsible for stains that have permanently set prior to submission.

• Once preservation is completed, results are considered final.

• A 75% deposit is required before embroidery production begins.

• Final payment is due prior to delivery or installation.

• Digitized embroidery files remain the property of Courtné Pinder Couturier unless otherwise agreed.

• Design approvals must be confirmed in writing before stitching begins.

• Once embroidery production has started, no changes or cancellations are permitted.

• Full payment is required before steaming services are rendered.

• Steaming does not guarantee removal of permanent creases caused by long-term storage.

• Courtné Pinder Couturier is not responsible for fabric sensitivity issues due to manufacturer defects.

(Bridal & Formal)

Booking & Payment

• • A 50% non-refundable retainer is required to secure your event date.

• • The remaining balance is due 7 days before the wedding/event date.

• • Dates are not reserved without payment.

Scope of Service

• • Includes professional dressing assistance, fastening, bustling, veil placement, light steaming, and final adjustments.

• • Service time is limited to the agreed booking window. Additional time may incur hourly fees.

Responsibility

• • Courtné Pinder Couturier is not responsible for garment defects, damages, or alterations performed by other providers.

• • Client must provide a clean, safe working environment and adequate space for dressing.

• Consultation fees are strictly non-refundable.

• 25% of all required deposits are non-refundable.

• Once materials are purchased or fabric has been cut, cancellations are not permitted.

Payments made toward completed work are non-refundable.

Payment of any deposit or invoice confirms that the client has read, understood, and agreed to these Terms & Conditions.